Warranty & Service Policy

Achievers Window and Door Manufacturing Corp. guarantees the following products against defects in both material and workmanship and agrees to replace any items found defective under the following terms and conditions.

Windows and Sealed Units

Achievers will provide a limited (25) year warranty on all PVC components against defect in material and workmanship. This limited warranty on hardware to the original consumer against defect in materials and workmanship. We will replace defective hardware products at no charge within a period of two (2) years, from the date of purchase.

Warrants hardware products manufactured by Truth Inc. against defects in materials and workmanship for the life of the product. This warranty does not cover any product that has been abused, misused, altered or used for any purpose other than that for which is was intended or in a manner inconsistent with any instructions regarding its use.

Achievers warrants all insulated glass supplied to the original consumer from failure of the air seal due to defects in material or workmanship for a period of ten (10) years from the date of purchase. Should there be such a failure of the air seal within the warranty period Achievers shall provide a replacement unit of insulated glass. Achievers will replace defective insulated glass at no charge within a period of two (2) years from the date of purchase.

SEALED UNITS ARE WARRANTIED ONLY AGAINST FAILURE OF THEIR AIR SEAL. THIS WARRANTY DOES NOT COVER CRACKED SEALED UNITS WHICH CAN BE ATTRIBUTED TO THE FOLLOWING:

  • Interim heating, causing direct heat to glass area
  • Signs, objects of any nature, or painting of glass
  • Heat ducts must be placed on the outer side of the drapes to prevent heat build up
  • Movement and/or shifting of building


* The purchaser should have glass insurance to cover glass breakage

Doors

Steel insulated doors are sensitive to exterior and interior temperature variations due to the thermal expansion and contraction of metal skins. This can result in seasonal warpage. This equalizes after conditioning takes place and will not be considered a defect. Door slabs are warranted for two (2) years against warping, bowing or twisting.

A warpage, bow or twist shall not be considered a defect unless it exceeds 3/16 inches in the plane of the door itself. Doors with glazing units larger than 2/3 the length of the door are not warrantied against warping. The warranty guarantees sealed units against seal failure for a period of ten (10) years from the date of purchase. Achievers will replace defective insulated glass at no charge within a period of two (2) years from the date of purchase.

Installation

Workmanship on installation guaranteed for a period of two (2) years, only if done by Achievers - The Door & Window Store.
    Three Winnipeg Locations To Serve You:
  • Downtown: 634 Sargent Avenue   Ph: (204) 779-3651   Fax: (204) 779-3672
  • Northgate Shopping Mall: 1220-1399 McPhillips St.   Ph: (204) 582-6720   Fax: (204) 582-0564
  • Windsor Park: 5-668 Elizabeth Road   Ph: (204) 254-4432   Fax: (204) 254-5279